Frequently asked questions


  • Q: How much do you charge per pane?

    A: For most residential windows we charge $4.00 per standard pane.

  • Q: Can I pay with a credit card?

    A: Yes! We accept all major credit cards. We also accept PayPal, cash, and check.

  • Q: Can I tip my cleaning tech?

    A: Absolutely! While tips are not required, they are always appreciated. 

  • Q: What if we need to reschedule our cleaning appointment?

    A: Life happens! If you need to reschedule your cleaning, let us know 24 hours ahead of time. We are happy to find a better time.

  • Q: Do you charge extra for screens and tracks?

    A: As part of our goal to provide high quality services at reasonable prices, we include basic cleaning of tracks and screens at no extra charge! 

  • Q: Can I request my favorite cleaner?

    A: Yes! We cannot guarantee a cleaner's availability, but we will do our best to cater to requests. You can also select your preferred cleaner when you book online.

  • Q: What discounts do you offer?

    We are proud to offer a 10% discount to active duty and veteran military families, as well as first responders, as a thank you for your service.


    We also offer a 5% referral discount which is applied both to the person who gave the referral and their friend.  

  • Q: Are you insured?

    A: Yes! You can rest easy knowing that we are fully insured. You can view our certificate of insurance here.

  • Q: Do you offer a satisfaction guarantee?

    A: We are proud of the quality of the work we do and we stand behind it with a 100% satisfaction guarantee.

  • Q: What should I do to get my house ready for a clean?

    A: Make sure all windows or surfaces being cleaned are accessible and any fragile items are removed from the windowsills. 

  • Q: How long does a clean take?

    A: While quality is our emphasis, we do also try to bring efficiency to the services we provide. Bearing in mind that each job is different, a good rule of thumb is that every $60 of the estimate should equate to 1 man-hour. 

  • Q: What do you use in your cleaning solutions? Are they non-toxic?

    A: For the interiors of our window cleans we use a simple solution of dish soap and water. For the exteriors we apply an all-natural, plant-based solution to help keep your windows cleaner for longer. The solutions we use in your home are all non-toxic and environmentally friendly. 

Still have questions? Let's get in touch.

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